Privacy Policy

Introduction

Welcome to cak44, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how cak44 ("we", "our", or "us") collects, processes, stores, and protects personal information when you access or use our website at https://cak44.bet and all associated services, including cricket betting, slots, crash games, and live casino games.

By registering an account with cak44 or continuing to use our services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all players, including those accessing cak44 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh. cak44 is intended for adults aged 21 and above only.

Information We Collect

We collect different categories of personal information depending on how you interact with our platform. The data we gather helps us provide a secure, personalised, and compliant gaming experience for every player in Bangladesh.

Information You Provide Directly

• Full name, date of birth, and national identity details required for account verification and age confirmation (21+ requirement).
• Contact information including email address, phone number, and home address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Payment and financial details related to deposits and withdrawals, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard transaction references.
• Account credentials (username and encrypted password) and any voluntary profile information you choose to add.

Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, and screen resolution used to access cak44.
• Usage and behavioural data: pages viewed, games played (including cricket betting, slots, and live casino), session duration, betting amounts, and click patterns.
• Cookie data and similar tracking technologies as described in the Cookies section of this policy.

How We Use Your Information

cak44 processes your personal information for several clearly defined purposes. We do not use your data beyond these stated purposes without your explicit consent or a lawful basis to do so.

• Account registration, identity verification (KYC), and age verification to confirm players are 21 years or older before allowing access to real-money services.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels.
• Providing, maintaining, and improving our gaming platform — including cricket betting, slots, live casino, crash games, and all other product offerings.
• Sending transactional communications, account alerts, security notifications, and promotional updates (you may opt out of marketing messages at any time).
• Fraud detection, responsible gaming monitoring, anti-money laundering (AML) checks, and compliance with applicable platform security obligations.
• Personalising your cak44 experience, including game recommendations, bonus offers, and promotional content tailored to your activity and preferences.

Data Sharing and Disclosure

cak44 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We treat your data with strict confidentiality. We may, however, share information in the following limited circumstances.

Any third party that receives your data is contractually bound to process it only for the agreed purpose and to maintain the same level of data protection that cak44 applies.

• Service providers and technology partners who help us operate the platform — including payment processors (bKash, Nagad, Rocket), game content providers (Pragmatic Play, Evolution Gaming, Spribe), hosting infrastructure, and customer support tools.
• Regulatory or law enforcement authorities where we are legally required or permitted to disclose information to meet a legal obligation, investigate fraud, or protect the rights and safety of our players and staff.
• In the context of a business merger, acquisition, or restructuring, where your information may be transferred to a successor entity subject to the same privacy protections.

Payment Data and Financial Security

All financial transactions on cak44 — including deposits via bKash, Nagad, Rocket, Upay, and card payments via Visa or Mastercard — are handled through secure, encrypted payment gateways. cak44 does not store your full card number, CVV, or mobile banking PIN on its servers at any point.

Payment reference data (such as transaction IDs and amounts) is retained for audit, reconciliation, anti-fraud, and AML compliance purposes for the duration specified in our data retention schedule. All payment activity is monitored for suspicious transactions to protect the integrity of our platform and the safety of our players.

Cookies and Tracking Technologies

cak44 uses cookies and similar technologies to make our platform function correctly, remember your preferences, and understand how players use our services. Cookies are small text files placed on your device when you visit cak44.bet. We use three main categories of cookies.

• Essential cookies: necessary for core functionality such as maintaining your login session, navigating between pages, and keeping your cart or deposit basket intact.
• Performance and analytics cookies: collect anonymised data on how visitors interact with cak44 pages so we can identify popular games, fix issues, and improve the overall player experience.
• Preference and personalisation cookies: remember your language settings, preferred currency display (৳ BDT), and other customisations to deliver a more tailored experience on your next visit.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the cak44 platform, including your ability to log in or complete transactions.

Data Security

cak44 implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption across all data transmissions, ensuring that any information exchanged between your device and cak44 servers is protected in transit.

Our internal access controls ensure that only authorised personnel with a legitimate business need can access your personal data, and all access is logged and audited. Passwords are stored using cryptographic hashing and are never stored in plain text. In the unlikely event of a data breach that affects your rights, cak44 will notify affected players without undue delay.

Data Retention

cak44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account relationship with cak44. Following account closure, certain records (including transaction histories and KYC documents) may be retained for a further period to meet legal, regulatory, or audit obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Your Rights and Choices

cak44 respects your rights over your personal information. Depending on your jurisdiction, you may have the following rights in relation to the data we hold about you.

• Right of access: you may request a copy of the personal data we hold about you and information on how it is being used.
• Right to rectification: if you believe any of your personal data held by cak44 is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data — for example, where it is no longer necessary for the purpose it was collected.
• Right to restrict processing: you may ask us to stop actively processing your data in certain situations while we consider a rectification or erasure request.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team using the email address provided in the Contact section below. We will acknowledge your request promptly and respond within a reasonable timeframe. Please note that certain rights may be limited by legal obligations — for example, we cannot erase transaction records that we are legally required to retain.

Third-Party Links and External Services

The cak44 platform may integrate game content from third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Netent, and Microgaming. While these providers are our trusted technology partners, their own privacy practices are governed by their respective policies, which are independent of this Privacy Policy. cak44 is not responsible for the privacy practices of third-party game providers or payment processors once you interact directly with their embedded environments. We recommend reviewing the privacy policies of any third-party services you use in connection with cak44.

Protection of Minors

cak44 is strictly an adults-only platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect, process, or retain personal information from any person under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will take immediate steps to suspend that account and securely delete the associated data. If you are a parent or guardian and believe your child may have accessed cak44, please contact us immediately at [email protected] so we can investigate and act without delay.

Changes to This Privacy Policy

cak44 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make a material change to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification. Your continued use of cak44 following any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cak44 handles your personal information, please do not hesitate to reach out to our dedicated support team. We are here to help players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Email: [email protected]